Returns & Refunds


You have the right to cancel an order and return the products to us within 60 days for a full refund. Please note that all returns sent to Tile Warehouse will be at your expense.

If you need to organise a return, simply contact Customer Support here to speak to a member of the team. Alternatively, you can use our web chat facility quoting your order reference number. Either way our team will be happy to help.

Unfortunately, we are unable to offer refunds on tiles that have been used in any way. We always recommend you check your order when it arrives to make sure you are happy with the condition of your tiles before commencing with your project.

Any tiles you are planning to return must be sent to Tile Warehouse at the following address along with your receipt as proof of purchase:

Tile Warehouse, Thorpe Way, Grove Park, Leicester, LE19 1SU

Please note that Tile Warehouse reserves the right to not offer a refund if:

  • tiles are deemed as not being in a resell-able condition
  • there is no proof of purchase
  • tiles are returned after 60 days of purchase


We hope that you will be happy with everything you have bought from Tile Warehouse. If, for some reason you are not, please return your products to us, together with your proof of purchase, within 60 days of purchase, and we will be happy to offer a refund. To view our full Cancellation, Returns and Refunds Policy click here

All refunds will be made via the original payment method and processed once the goods have been received by Tile Warehouse. We aim to process all refunds within 10 working days.

Need more information?

If you have any questions whatsoever regarding our returns and refunds policy, please don’t hesitate to contact the Tile Warehouse Customer Services team using our web chat facility quoting your order reference number.