Meet The Team

The Tile Warehouse Team

Your Go-to Experts

Stevan Downs | Sales Representative

 

I’ve been working in customer-facing roles for a while now, and I genuinely enjoy helping people find the right solutions. I’m here to make things easy, answer your questions, and make sure you feel confident and supported every step of the way. Whether you're exploring options or just need a bit of guidance, I’m always happy to chat.

 

Find my written articles here.

 

My tile choice is Elegant Polished Onyx Effect White

Dean Richards | Sales Representative

 

Having spent decades in sales of building and home improvement products either face-to-face or via telephone and email, one thing stands out more than anything else – Customer Satisfaction!

During my career I have always put the customer first and worked in a collaborative way to produce a result that suits both the client and the business I work in. This backed up with a first-class approach to customer services. I am pleased to say the above mentioned is at the forefront of what Tile Warehouse is achieving on a regular basis.

 

If i were to choose, Seville Blue Wall Tiles would be my recommendation.

Your Customer Service Team

Oliver Hart | Customer Service Manager

 

With over six years in the tile industry, including a pivotal role at managing the customer support team at Topps Tiles, I now serve as Customer Experience Manager at Tile Warehouse. My career has been shaped by a passion for driving continuous improvement, helping people and just doing the right thing. Before tiles, I managed a Welcome Break service station and a sports bookmaker—roles that taught me resilience, adaptability, and the value of exceptional service. I thrive on making things right and creating memorable experiences for every customer.

 

Vintage Blue Pattern Tile is just lovely isnt it?

Shreena Pattany | Customer Experience Executive

 

I recently joined the team and I’m really excited to be here! I love helping people and making sure every customer feels supported and valued. Whether you have a question or need a hand with something, I’m here to make your experience as smooth and friendly as possible.

 

Im a big fan of Pronto Naxos Calacatta Marble Luxury Vinyl Tiles.

All Things Operational

Roger Lazenby | Operations Manager

 

I joined Tile Warehouse from Topps Tiles, where I held a similar position within the company’s Central Operations Team.

 

I've spent several years managing several Topps Tiles stores in the Midlands. I began my professional career in finance with Nat West Bank Plc subsidiary Lombard North Central before starting my own successful tiling business specialising in the New Build and Shopfitting sectors of Tiling. I have also had experience in the fitting of natural stone and creating free form Terrazzo installations in Mosques and laboratories from my days as a time served installer.

 

See all my written articles here!

 

My favourite tile would have to be Apollo Gold!

All Things Creative

Yuki Creighton | Digital Manager

 

I've worked in retail for nearly 20 years, with the last 5 focused on digital. I'm passionate about making tile shopping as easy and seamless as possible, and I'm here to help you find the perfect tile to complete your dream DIY project.

 

and my favourite tile is Marmer Onyx Rose Wall Tiles.

Zach Waterfield | Digital Executive

 

With a background in retail, digital fashion design, and systems, Zach joined the Tile Warehouse team in 2022. An interior design enthusiast, he brings a sharp eye for design, a passion for product, and a commitment to inspiring customers and guiding them through their digital journey to transform ideas into beautifully executed spaces.

 

My favourite tile has to be Seville Green Wall Tiles!

Shaun Farey | Marketing Manager

 

From crafting high-converting PPC campaigns to decoding consumer behavior through analytical psychology, Shaun brings precision and passion to every pixel. With a knack for turning data into ROI and a love for the fast-paced digital world, I am the marketing mind driving visibility and engagement, or so my last 5 years experience says.

 

I am out here loving the Elowen Light Oak Wood Effect Tiles.

All things Tile Warehouse

Dipak Patel | Head of Tile Warehouse

 

I've spent the last 15 years learning what a great online customer experience looks like.  I have worked in  a number of industries with some great colleagues helping me develop my experience.  

My role at TW is to help this business deliver a best in class end to end experience for every one of our customers.

 

See all my written articles here.

 

I love a good Quarry Tile